Frequently Asked Questions

Orders & Customization

Can I request a specific shape or customization?
Absolutely! If you’d like a specific shape or have additional requests, please mention them before we begin processing your order.

What’s included in my order?
Each order includes handcrafted bassoon reeds. If you need anything specific or have questions about what's included, feel free to ask before ordering.

Do you offer gift wrapping or notes?
While we don't officially offer gift packaging, we’re happy to accommodate special requests when possible. Please let us know in advance.

Packaging & Shipping

How are the reeds packaged?
Our reeds are carefully packaged to ensure they arrive in excellent condition. If you have specific packaging preferences, please let us know when you place your order.

How long will it take to receive my order?
Please note that it may take up to 20 business days for your order to be shipped. We build all our reeds on demand, ensuring each one is crafted with care. Shipping times will vary depending on your location. For specific timing or urgent requests, feel free to contact us directly.

Do you ship internationally?
Yes, we ship internationally to any location where it is legally permitted. If you're unsure about shipping to your country, feel free to reach out and we'll be happy to confirm.

Payments & Returns

What payment methods do you accept?
We accept a range of payment methods including Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Klarna, Shop Pay, and Union Pay.

Can I return or exchange a reed?
Due to hygiene reasons, we do not accept returns or offer refunds. 

Issues & Feedback

What if there's an issue with my order?
If something isn’t right, please contact us directly through our website’s contact form or via Instagram. We’ll do our best to help.

Can I share feedback?
Yes, please! We welcome and truly appreciate all feedback — it helps us grow and improve.

Contact

How can I get in touch?
You can reach us via instagram @proffireeds our through our contact form, available on our website.